Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Each Rental Order Includes our full service set up/pick up & free local delivery.
Q.Do you deliver to other cities?
A.Yes, please be aware that due to rising gas prices and the possible need for extra labor and travel fees can be high. Please call for a current quote.
Q.Does the standard rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call before to confirm that someone will be at the party location.
Q.We've rented some really dirty Bouncers from other companies in the past. Are they always that dirty?
A.No. The Units should be clean when you get it. Bounce Ninja cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks may require special permits for their use. Please check local ordinances.
Q.What payments do you take?
A.MasterCard, Visa, AMEX or Discover for residential customers. A company check is also acceptable for businesses, religious organizations & schools. We no longer accept personal checks.
Q.What if we need to cancel?
A.There is no penalty or deposit lost for an event RESCHEDULED due to rain or high winds as long as the cancellation takes place before we get to your location to set up. We offer a Rain check at this time with no expiration date to be rescheduled at your convenience. *(It is your responsibility to contact us if you choose to cancel, please make sure you make this clear before we arrive at your location). If rain or high winds are in the forecast for the day of your event, you may cancel as late as the morning of the event prior to us leaving our warehouse. We usually leave the decision up to you, but in cases of heavy rain or high wind we cannot set up an inflatable.
Q.Do you require a deposit?
A.A 50% deposit via credit card is required at the time the order is placed. The remaining balance is billed and paid in full the day before your event. (This allows time prior to your party to replace the billing method if your credit card was lost or stolen, this is done the day before so it does not interfere with or slow down the delivery process the day of your party.) This deposit is refundable if you are unable to reschedule prior the end of the current season that ends Nov 1st, as long as the event is cancelled for a valid reason (i.e. weather, family emergency, etc.) prior to our drivers arriving at your location for set up.
Q.How big does my event space need to be?
A.Please keep in mind some of these units are very large and need a clear path to your set up site. If indoors they may require double door entry (call for details). If in a gated area make sure you have a large enough gate for the inflatalbe and dolly to pass through. Our Largest Units may not be available for gated back yards and requires the trailer to be driven directly to the area used for set up. Please keep this in mind when scheduling, our Largest units have this noted in the inflatable desciption at check out. The majority of our units fit in most back yards. The surface on which we set up the inflatable should be mostly flat (no more than 8 inches of slope over a distance of 15 feet) and clear of any sharp objects, such as sticks and rocks, as well as pet droppings.
Q.Electrical Requirements
A.We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the blower that keeps the inflatable inflated.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of sand or dirt without prior special arrangements and only if circumstances make this possible. There should be no low hanging tree branches or power lines overhead. Driveways (or streets for block parties) are fine, just be sure to let us know ahead of time so we can make proper arrangements to secure the inflatable. Inflatables set up on public streets must have a permit and properly block off for safety.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
